Terms and Conditions of Business and Use.

Welcome,

The www.alhvastore.com , offers, resources, products, services and businesses. It is compatible and responsive with cell phone technology for easy interaction and integration.

In addition to being a consumer user, you may be interested in other forms of interaction as an associate promoter or even a virtual franchisee to earn gains on sales made by you. through www.alhvastore.com and in this case we suggest a visit to the link https://alhvastore.com/planos .

When opening your account, you must be aware of the Commercial Conditions of Use and the Privacy Policy for making purchases and sales of products and services through www.alhvastore.com.

We understand that if you perform operations on www.alhvastore.com it is because you agree and carefully read all aspects described below.

Confidentiality

It is the commitment of the www.alhvastore.com the preservation of the confidentiality of all data and information provided by the Client, User, Associate or Virtual Franchisee, in the process of buying and selling products or services offered.

The Commercial Conditions of Use also govern the Privacy Policy. Privacy.

  https://alhvastore.com/politica_de_privacidade  ;

Your Account

When interacting or integrating with www.alhvastore.comyou are primarily responsible for the confidentiality of your account information and password.

The shared use of the cell phone or personal computer with which you interact with the www.alhvastore.com does not reduce the liability you may have for activities that occur under your account and password.

Customer Service (SAC)

The customer has this service to resolve their doubts, resolve any requests or complaints regarding their order or any content made available on the website. www.alhvastore.com , the SAC can be contacted by telephone or through a form on the website or by sending an e-mail to atendimento@alhvacases.com.br all available on our website.

Warranty

ALHVA brand products have a 5-year warranty against any manufacturing defect, except in cases of misuse, contact with sharp and perforating objects and natural wear and tear of materials. The warranty is linked to the product and its validity period is considered from the date of issuance of the invoice.

In case of manufacturing defects of ALHVA products you must contact our service team, and send photos of your product to email atendimento@alhvacases.com.br explaining the problem and informing your contact telephone number and email. In 2 working days you will receive a response with the analysis of our technical department. If a manufacturing defect is found in the technical analysis, ALHVA covers the repair, return and resending of the product to you. 

For other products resold in www.alhva.store.com warranty and technical assistance are informed in the description of the product page.

Technical Assistance

ALHVA has a Permanent Technical Assistance Program for its brand products that is always ready to serve you. If your ALHVA brand product has a problem, just contact our technical department. This program aims to increase the longevity of your product, valuing the idea of conscious consumption, as in some cases consumers retire the products in advance without consulting the costs of recovery and replacement of damaged parts, which can be more affordable than buying a new product.

This program also aims to serve customers who have a history of affection with a product that has outlived its useful life, but deserves to be used again.

How Permanent Technical Assistance works:

• Contact our customer service team, and send photos of your product to the emailatendimento@alhvacases.com.br explaining the problem and informing your contact telephone number and email.

• In 2 working days you will receive a response with the analysis of our technical department.

• In case of natural wear and tear materials, or in case of misuse of the product, we will send you a quote so that you can decide whether or not you want to repair the product. In both cases, the costs of sending the product to the factory and returning it are your responsibility, whenever a quote is approved, we will carry out a total review of the product free of charge.

Understand the difference in Warranty and Technical Assistance benefits

Permanent Technical Assistance Program:< /h3>

• only in cases of repairs and maintenance of the product that are not included in the validity of the warranty.
• occurs after approval of the previous budget.
• You are responsible for returning and returning the product to your address. 

5 Year Warranty:

• valid in cases of manufacturing defect.
• confirmed after approval by the ALHVA technical department.
• The return and return of the product to your address are at our expense.

For the other products resold in this portal, the technical assistance of the same is informed by the supplier, on the page of the product in your description.

Right of repentance, return and exchange

 It is a legal opportunity , provided for in the Consumer Defense Code so that the customer can withdraw from the purchase of products carried out. 

 The withdrawal period for the purchase of the product is up to 7 (seven) calendar days , from the date of receipt of the product, 

In case of return, the product must be sent back towww.alhvastore.com in the original packaging, without any indication of continuous use, in a condition compatible with new, accompanied by the DANFE (Auxiliary Document of the Electronic Invoice).

 After returning the product, and verifying that the above conditions are met. mentioned have been met. O www.alhvastore.comwill authorize the refund or chargeback of value.

Purchases paid in installments by credit card will have their total amount refunded at once. Where the follow-up of the success of the chargeback must be monitored by the customer in their next or subsequent invoices.

Purchases made by bank slip or deposit will have their value refunded to a current account previously provided by the beneficiary within a maximum period of up to 5 days useful.

Exchanges

The desire to exchange must also be communicated within 7 days of the date of receipt. of the product.

Follows the same criteria for return due to regret, in which case the customer

will use the amount spent on another purchase.

If the amount to be spent, is greater than the amount of the previous purchase, the customer completes the difference

If the amount to be spent is less than the amount of the previous purchase, the customer indicates a checking account to refund the balance or reserve for a future purchase. 

Delivery time

Delivery time is linked to deadlines provided by cargo operator agents such as Correios and Trans carriers calculated individually according to the distance and speed of delivery chosen by the customer.

The object tracking information can be accompanied by a code that will be generated and sent to the customer's electronic address.

The Customer monitors the course of his order and in case of deviations or delays, he can request our interference to open a claim process with the cargo operator.

Payment methods accepted:

• Cash payment
• bank slip
• account deposit
• credit card
• gift card

In all forms of payment, the right of regret, refund or refund of the amount spent upon return of the product is provided.

Approval and release of the order will be subject to the deadlines provided by financial operators who authorize the requested transaction.

The Customer can follow the status of their purchases by checking the e-mail address registered with thewww.alhvastore.com where all information regarding the status of the requested order is sent.

Final Considerations

The above terms demonstrate the how simple and easy it is to shop at www.alhvastore.com

The entire purchasing process in general has procedures to facilitate the control and monitoring of operations.

The entire process of cancellation or withdrawal will be carried out without any restrictions, only obeying the normal traffic of the procedures described above and the rules that govern this benefit.

The www.alhvastore.com wants customers, users, associates, and franchisees to be able to carry out their operations with the guarantee and transparency that the above terms are practiced in all aspects.